Shipping Policy

Shipping Policy

At Diversion Safety Program Inc., we believe that a smooth shopping experience goes beyond just the products you purchase. It’s about getting them to you efficiently, safely, and responsibly. Our Shipping Policy outlines how we process, ship, and deliver your orders, ensuring you receive your items in the most reliable and sustainable way.

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Our Shipping Approach

Diversion Safety Program Inc. is committed to providing high-quality products while minimizing unnecessary delays, packaging waste, and carbon emissions. To reduce environmental impact, we ship many of our products directly from our trusted suppliers and fulfillment centers around the world.

This direct-to-you strategy allows us to:

• Ensure timely delivery of reliable and well-made products

• Keep prices competitive by bypassing traditional retail markups

• Support a more sustainable and eco-friendly supply chain

Thank you for being part of this more mindful way of shopping.

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1. Order Processing Time & Shipping Fees

Each order placed with Diversion Safety Program Inc. is handled with great care.

Processing Time:

Orders are typically processed within 2–4 business days. This includes time for quality checks and packaging.

During Peak Seasons:

Processing times may increase to 5 business days during high-demand periods (e.g., holidays or special promotions).

Shipping Fee:

We offer a flat $5.99 shipping fee for all orders, regardless of the destination.

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2. Estimated Delivery Times

Since we partner with global fulfillment centers, delivery times may vary based on location. Below are our estimated delivery timeframes:

Please note: Delivery times are estimates and not guaranteed.

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3. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please Keep In Mind:

• Tracking updates may take 1–3 business days after the shipping label is created.

• If tracking information does not appear immediately, your package is still in transit.

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4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs duties, taxes, or fees levied by your country will be the customer’s responsibility.

• Diversion Safety Program Inc. is not responsible for any delays caused by customs clearance.

• While customs fees are generally uncommon for small home products, they can vary by country.

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5. Order Modifications & Cancellations

We process orders quickly to ensure timely delivery. If you wish to make changes to your order or cancel it, please contact us at service@plotole.com within 12 hours of placing your order.

Once the order enters processing, we are unable to accommodate modifications or cancellations.

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6. Lost or Damaged Packages

Customer satisfaction is our priority, and we’re committed to resolving any issues that may arise.

Damaged Items:

If your order arrives damaged, please send us a photo of the item within 72 hours of receiving your package. We will be happy to arrange a free replacement.

Lost in Transit:

If the carrier confirms your package is lost, we will send you a replacement at no additional cost.

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Thank you for choosing Diversion Safety Program Inc.. We’re dedicated to ensuring your shopping experience is as seamless and enjoyable as possible. If you have any questions or concerns, don’t hesitate to reach out to our customer service team.