Return and Refund Policy

Return and Refund Policy

At Diversion Safety Program Inc., we want you to feel confident in your purchase. If you are not satisfied with your order, our Return & Refund Policy is here to guide you through how returns, exchanges, and refunds are processed.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To qualify for a return:

  • The item must be in the same condition as when you received it.

  • It must be unused, unworn, and in its original packaging (if applicable).

  • Proof of purchase (receipt or order confirmation) must be included.

2. How to Start a Return

To initiate a return, please reach out to us at:
service@plotole.com

If your return request is approved:

  • We will send you a return shipping label.

  • You will receive detailed instructions on how and where to return your item.

Important:
Items returned without prior approval or without a return authorization will not be accepted.

For any return-related inquiries, feel free to contact us at service@plotole.com.

3. Damages & Issues

Please inspect your order immediately upon delivery.

  • If the item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and arrange a solution.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, plants, or flowers)

  • Custom-made or personalized products

  • Personal care items (such as beauty products, hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are uncertain whether an item qualifies for return, please contact us before starting the process.

5. Exchanges

To quickly get the item you want, the best option is to:

  • Return the original item

  • Once the return is processed and accepted, place a new order for the replacement item

6. European Union – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you are entitled to cancel or return your order within 14 days from the receipt of the goods, for any reason, without needing to justify the return.

Conditions:

  • The item must be unused, unworn, and in its original packaging.

  • Proof of purchase is required.

This 14-day period overrides our standard 30-day return policy.

7. Refunds

Once we receive your returned item and inspect it, we will notify you of the refund status.

  • If your return is approved, we will issue a refund to your original payment method.

  • Please allow up to 10 business days for the refund to be processed.

Note that it may take additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@plotole.com.

8. Return Address

You must obtain a return shipping label from Diversion Safety Program Inc. before returning any items.

Return Address:
Diversion Safety Program Inc.
6606 Pacific Blvd,
Huntington Park, CA 90255, USA

We are here to ensure you have a hassle-free shopping experience. If you have any questions or concerns about your return, please don’t hesitate to reach out. Thank you for choosing Diversion Safety Program Inc.!